Project overview
This is a 70% Voice 30% Non Voice Position Tasks would include: Admin monitor, review and evaluate calls to identify key behaviors that drive sales and improve customer experience Audit set up calls by the growth department to check for opportunities that will optimize customer relations and drive sales Assist in any ad-hoc duties, projects, and activities as and when required. Provides actionable data to various internal support groups as needed. Coordinates and facilitates call calibration sessions. Listen to business evaluation calls to take notes and compare job descriptions. Make sure we are keeping the commitment to our clients by fulfilling their expectations. *Must have 2-3 years QA Call Center Experience