Project overview
Written inquiries arrive from the following sources: - Contact form - App feedback - Customer feedback on charging stations/sessions The role of first-line support is to: - Answer all incoming queries - Answer and review incoming emails (tickets) and categorize them if not done automatically. - Check status of charging key orders. If lost, send requirement to shipment to replace the order. - Answer all incoming questions regarding user accounts and general questions about the service - Help customers with charging session issues. If issue not on the provider's side, finding alternative station for the customer, and escalation issue further.