Project overview
About the Role The Clinical Education Specialist provides professional education and clinical support to STERIS Customers in infection prevention, reprocessing, and perioperative practice. Provides input in the development of educational materials, provides clinical support and education, and provides a consultative approach to improve Customer processes in using STERIS products/services. Provides a value-added service to assist the sales force achieve their financial objectives. This is a remote based customer facing position. To support and service our customers in this assigned territory candidates must be based out of one of the following states: Illinois, Missouri, Louisiana or Arkansas. Key Responsibilities Supports IPT Sales Team as Sterile Processing subject matter experts to gain Customer confidence, grow product line revenue and promote STERIS solutions. Supports IPT Marketing by providing clinical expertise in the development and market launch of new products or services as well as concerns with existing products and programs. Supports Product Managers in areas such as Voice of Customer (VOC), feasibility and prelaunch of New Product Development (NPD), Troubleshooting, and more. Works directly with Customers, Dealer Representatives, and Sales/Service/Customer Support employees to provide clinical expertise with strong emphasis on the application of STERIS products. Assists sales team with product and/or equipment in-servicing as needed. Plans, generates, and provides formal educational seminars and workshops to stimulate product interest and increase sales. Audits Customer work processes and use of equipment to ensure compliance with operating/processing instructions, providing recommendations for improvement. Documents audits with recommended actions and informs Account Managers and Region Manager of any opportunities identified. Identifies and documents serious Customer issues, consulting with Senior or Principal Clinical as needed, and provides communication to Director of Clinical Education and others. Takes a proactive approach to minimize potential Customer issues by providing recommendations to Account Managers and Regional Sales Managers. Provides clinical expertise with troubleshooting and resolves Customer issues supporting and collaborating with Account Managers, Quality Improvement Team, Regulatory, and R&D. Recommends and reviews new topics for credentialed Customer presentations based on Customer needs and industry changes. Develops and maintains relationships with healthcare professionals, industry leaders, and professional organizations through active membership and participation in professional meetings. Maintains professional knowledge and expertise in sterile processing practices and regulations and provides input in developing educational tools and training material. Qualifications/Requirements Required: Bachelor’s degree required. 6+ years clinical experience required. Expertise in the Central Supply Processing / Sterile Processing Department (SPD) required. Track record experience in clinical practice, including perioperative practice, infection prevention/control, reprocessing departments, pharmacy, medical or nursing. Competent in understanding of surgical instrumentation and principles of reprocessing (cleaning, disinfection, sterilization) required. Must have minimum of 2 professional certifications within 12 months of hire (i.e. CRCST, CIS, CHL, CER, CIC, CNOR) required. Candidates must live in one of the following states: Illinois, Missouri, Louisiana or Arkansas. Ability to travel up to 70% required. Valid driver’s license required. Must be compliant with hospital/customer credentiali ... (Description has been truncated due to length limits)