Project overview
About the Role This is a remote, full-time position requiring excellent communication skills, teamwork, initiative, flexibility, and the ability to work independently on multiple tasks and projects. The primary tasks include defining business and application system requirements, defining as-isand to-bebusiness processes, building and maintaining documentation for new or existing solutions, and building an in-depth knowledge of the firms services and practices. Key Responsibilities Document requirements, define project scope and objectives, and formulate solutions consistent with our overall business strategies. Elicit and document business processes and requirements using interviews, document analysis, team meetings, requirement workshops, use cases, and task and workflow analysis. Assist with the definition, implementation, and enforcement of company-wide methodologies and practices. Critically evaluate information gathered from multiple sources, reconcile conflicts, distill high-level information into details, and transform user requests into solutions that address true business needs. Proactively communicate and collaborate with external and internal customers to analyze information needs and functional requirements to deliver methodology and project artifacts as needed. Understand and apply key process re-engineering/process improvement principles to enhance the value of technology-driven change. Drive and/or participate in application testing activities. Work independently with staff to define, evaluate, refine, and develop concepts into meaningful, executable projects/solutions. Pursue primary projects under the direction of the Senior Business Analyst and CTO. Serve as a liaison between attorneys, executives, staff, and technical team members. Responsible for eliciting and anticipating the actual needs of stakeholders and facilitating communication among individuals and organizational units. Qualifications/Requirements 4+ years of professional experience in an operations or analyst role with a financial services firm, law firm, consulting firm, or relevant related work experience. BS or BA or equivalent work experience. Familiarity with reporting and relational database concepts (SQL). Excellent verbal and written communication skills and the ability to interact professionally with a diverse group of attorneys, executives, managers, staff, and subject matter experts. Enthusiastic, positive, and entrepreneurial approach to complex technical challenges. Ability to work in a self-directed capacity on assigned projects and strategic R&D initiatives. Willingness to mentor team members and to be mentored by others. Desire to learn proprietary systems and administrative processes. Excellent Microsoft Office skills (Word, Excel, Visio, PowerPoint). Strong work ethic and dedication to owning and resolving problems. Experience in JIRA is preferred.