Project overview
About the Role New U Therapy Center & Family Services is dedicated to helping individuals, couples, and families with their mental health needs to improve their quality of life. We are a modern and innovative mental health clinic offering comprehensive services in one place. Our multidisciplinary and telehealth clinic is located in Valencia, Westlake Village, and Torrance, California, serving mid to high-income populations in a friendly and beautiful environment. Key Responsibilities Verify patient insurance eligibility and benefit coverage Review scheduled Intakes and Follow-Up appointments on Clinician calendars Ensure compliance of completed packets for scheduled patients Answer inquiries and explain services offered Log inquiries on Referral Tracker with contact and insurance information Manage scheduling of new and follow-up appointments for clinical providers Obtain and enter insurance authorizations to ensure coverage Advise patients or guarantors of financial responsibilities Update patients’ general information and insurance changes in the system Coordinate and enter information for patient records requests Manage pharmacy and insurance medication authorizations and refills Handle email and mail traffic, distributing accordingly Perform administrative and front desk duties Provide customer service and sales support Create and reconcile charges from the daily copay sheet Qualifications/Requirements Proven experience as a Virtual Assistant or relevant role Verification of insurance eligibility experience is required Knowledge of online calendars and scheduling in a healthcare environment Excellent phone, email, and instant messaging communication skills Excellent time management and organizational skills Knowledge of electronic health records Customer service and sales experience English speaking preferred Benefits Possible raise of pay $10.00 per month for internet allowance assistance after 90 days Additional $20.00 per month for health allowance plus 5-day vacation leave and 3-day sick leave credits if passed the annual evaluation Promotions Teleremote work